Developers from Cloud Imperium Games have already raised nearly $600 million for the development of Star Citizen. Unfortunately, despite the passage of years, the end of work on the space simulator is still not in sight. Understandably, many of the funders are simply losing patience and demanding a return of the money donated for the game.
And although it would seem that voluntary contributions (in exchange for which users can play Star Citizen in early access) are not refundable, one pledger has proven that there is a chance to get the money back... even after 8 years after the transfer and 274 hours spent in the game..
Refund after 8 years and 274 hours spent in the game
That's the amount of time that has passed since Reddit user BlueBackground donated his savings to help complete, and at the same time purchase, Star Citizen. However, years passed, and the player's hope for the release of the full version of the game gradually diminished. As a result he demanded a refund of some of the money he had spent on the title, specifically $250 (he also purchased ships, but resold them in order to at least slightly reduce his losses).
Interestingly, BlueBackground received a lengthy 5-page message from Cloud Imperium Games, in which the developers explained to him why he was not entitled to a refund of the money he transferred.
"Your claims are unfounded and we do not owe you a refund for the reasons we have outlined below. Nevertheless as a gesture of goodwill, we offer to reimburse you for a portion of the costs," reads an excerpt from the letter shared by the user.
To the player's surprise, his account received not a portion, but the entire amount he pledged 8 years ago for the development of the project. In the published message he stated that he himself doubted whether he would receive the money.
Certainly, the happy ending of BlueBackground's case will pour some hope into the hearts of other users who are also demanding the return of the money entrusted to the developers. And there are indeed quite a few such cases. Proof of this is a special subreddit, "r/starcitizen_refunds", in which players share similar stories and ideas on how to get their money back.