Nintendo Won't Patch New Pokémon Game Because it Hasn't Heard of Any Problems
It is possible that those complaining about Pokemon Scarlet and Violet's lack of polish will continue to face numerous glitches. Apparently, Nintendo is not carrying out any repairs because it... has not received reports of problems with the games.
Shortly after the launch, Nintendo's Pokemon Scarlet and Pokemon Violet are on the lips of almost the entire world. It turns out that the reason for the incredible publicity surrounding these items is not only their incredible popularity (about 10 million copies were sold in three days of release), but equally great lack of refinement.
Worse than Cyberpunk 2077?
The works of the Japanese corporation are riddled with errors to such an extent that many players attempt to get a refund (unfortunately, with mixed results). The game's technical condition is perfectly reflected in the ratings, which can be found, for example, on Metacritic. At the time of writing this news Pokemon Scarlet can "boast" a player rating of 2.9 on a 10-point scale. Pokemon Violet is doing not much better with a rating of 3.5.
Seen nothing, heard nothing
In addition, one can easily find a ton of materials on social media, showing the glitches plaguing the games. Interestingly, none of these voices about the negative reception of the game have reportedly reached Nintendo..
At least that's what one player stated on Reddit, having contacted the Japanese company's customer service (via TheGamer). According to the information he obtained, Nintendo employees have reportedly not heard of any problems with the new Pokemon games. This, in turn, means that most likely they are not preparing any patches that could fix the glitches.
Automatic responses
It's hard to believe that such a great hype that has been created around the games really did not reach Nintendo's developers. This seems to be confirmed by one of the company's former employees, who revealed in a comment under the post that most likely, the Japanese outsource customer service to an external company, and its employees (including the hotline) have been given specific guidelines on how to react in various situations, and they provide answers "from a template." In other words, they probably don't know what's going on at the development studio behind the games in question and whether or not work on patches is underway.
Finally, we provide some examples of the (at times frightening) glitches plaguing Pokemon Scarlet and Pokemon Violet.
