Lost Ark Bans for Refunds; Head's Up if You Bought a Founder's Pack

"When the servers came back up -

• I created a character on Shandi [a US server - ed. note] named Soandso.
• I saw the Platinum Founders pack, clicked on it but did not select any of the items since I knew it was a onetime thing, and I saw how Asmongold got an item he did not want, so I was going to be very cautious when I did select my items.
• My son could not join me on Shandi.
• So, I went to Rohendel, and tried creating the same character name - Soandso, but it was taken.
• I went back to Rohendel, deleted Soandso.
• I went back to Shandi and created Soandso to play with my son.
• I then asked for a refund on the Platinum pack since I figured it was lost and I could no longer use it.
• I received a refund.
• I continued to play as free to play and got my character to level 21.
• Now this morning I got a message saying I am banned for abusive behavior/misconduct.
• I appealed the ban and received a link sending me to a New World website for disputing a ban.
• I tried calling Amazon and was transferred 3x and none of the people I spoke with had any clue what I was talking about, rightfully so, it is obvious that Amazon is in no way setup to manage/run a video game franchise at the development level or customer support level."

"Just for clarity, the reason this happens when an item is purchased and consumed from the product inventory is because a Steam refund will revoke the “DLC” pack from your account, but not the items from your inventory in-game – there is not a way to do this through a Steam refund, which means that this would be a highly abusable system where folks could constantly refund, get money back, and keep everything they purchased.

You will not be banned if you get a refund on an item that is still in your product inventory. All opinions and feedback are free to be shared, but I wanted to shed some light onto why this system is in place," wrote Roxx, a moderator on Lost Ark forum.