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News hardware & software 17 October 2020, 20:50

author: Adrian Werner

Sony Explains Voice Chat Moderation System of PS5

Sony has explained how the voice chat moderation system on PlayStation 5 will work, enabling players to send reports with records of toxic comments from other users.

A few days ago, the issue of PS4 software update stirred a lot of excitement. After installing it, the players were warned that the console could record their calls. It was quickly clarified that it was intended for moderation purposes, but a lot of doubt remained. Now, Sony has explained exactly how this will work on the official blog.

PlayStation 5 will offer an option to report toxic statements from other players. We will be able to add a total of 40 seconds or sound recording to any such report - 20 seconds of the main part and an additional 10 seconds before and after. This segment can only be selected from the last five minutes of voice chat.

Thus, Sony will not be constantly monitoring player conversations or store their records. There will be no option to opt out of this feature, as it would ensure impunity for toxic users. The company's employees will analyze the uploaded recordings and decide whether any action is needed. If the submission proves to be unfounded, the moderators will try to explain why this has happened in order to avoid similar mistakes in the future.

It has also been explained that the changes have been made in PS4's update because users of this console will be able to talk to people on PlayStation 5. However, the blog shows that the system for reporting toxic statements itself is only to be available on PS5.

Let us recall that PlayStation 5 will debut on November 12 in several selected countries, including the US and Japan. A week later, the console will be available to the rest of the world.

  1. PlayStation - official website
  2. Sony Interactive Entertainment - official website

Last update: 2020-10-17

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